Guest Genie

The Guests collection contains everything you need to know about using the GuestGenie app during your stay.

For Guests

The app allows users to manage property stay bookings and make reservations for services at selected properties

What is GuestGenie?

This section helps new users understand how to get started and what to expect after login.

How to Get Started

The main page of GuestGenie is your central hub for managing bookings, accessing services, and navigating through the app’s features.

Understanding the Main Dashboard

General Overview

How to create a booking

The Booking View lets you manage your stay, check property details, access services, and review upcoming reservations.

Booking Overview

The Bookings collection is your guide to managing all aspects of your property bookings. Whether you're reviewing your upcoming stays, exploring services, or making changes to your reservations.

Bookings

The Planner View helps you manage your reservations by providing a clear timeline of your upcoming ones, keeping you organized.

Planner View

Booking a service in GuestGenie is quick and easy, whether you’re looking to arrange transportation, book a tour, or request housekeeping.

How to make a reservation?

GuestGenie allows you to easily edit your reservations directly from the Planner View.

How to edit a reservation?

Yes, you can cancel a reservation in GuestGenie, but the refunds depends on the cancelation policy of the service.

How to cancel a reservation?

The Reservations collection provides everything you need to know about handling your reservations in GuestGenie. From making new reservations to managing existing ones, this collection guides you through every step.

Reservations

Find answers and get help from Intercom Support and Community Experts

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