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How to cancel a service request?

Yes, you can cancel a service request in GuestGenie, but the refunds depends on the cancelation policy of the service.

How to Cancel a Service request:

  1. Go to the Agenda Section in the bottom navigation bar:

    • You'll see all your service requests group by date.


  2. Select the Service request:

    • From the list, find the service request you want to cancel and tap on it to view the details.

  3. Scroll to the bottom of the page

    • You'll see a cancelation red button


  4. Check the Cancelation Policy:

    • Before canceling, make sure to review the cancellation policy. Some services or properties may have specific rules regarding cancellations, such as:

      • Free cancellation within a certain time frame.

      • Cancellation fees if done too close to the service date.


  5. Cancel the Service request:

    • If the service request is eligible for cancellation, you’ll see a Cancel Service request button. Tap on it to proceed.

    • Confirm the cancellation when prompted. If there are any fees, they will be shown before you finalize the cancellation.

  6. Receive Confirmation:

    • Once the service request is canceled, you’ll receive a confirmation message in the app and via email. The canceled service request will appear in your Service requests list, but with the canceled status.

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