Guest Genie

Your service request details page shows everything about a specific booking — its status, schedule, pricing, special requests, and post-sale instructions from the host.

Tap Service requests in the bottom navigation.

Tap on any service request to open its details.

1. Open the GuestGenie app.
2. Tap Service requests in the bottom navigation.
3. Tap on any service request to open its details.
    

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If the property or service provider has added post-sale instructions, they appear in a dedicated tab inside your service request.

Step-by-step guidance specific to your service

Important information for the day of your booking

- Step-by-step guidance specific to your service
- Images to help you prepare
- Important information for the day of your booking

💡 Tip: Always check the Instructions tab after booking — it may contain important details your host wants you to know before your service request date.

Tap the Help icon in the top-right corner of any service request details page to contact support or start a conversation.

Learn where to find your booking details, service status, pricing, and post-sale instructions in GuestGenie.

Service request Details — What's Inside

Find answers and get help from Intercom Support and Community Experts

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Detail	What it means
Service name & images	The service you booked, with photos
Date and time	When your service request is scheduled
Status	Current state: Confirmed, Pending Approval, Completed, or Cancelled
Pricing breakdown	Includes quantity, add-ons, and pricing options selected
Special requests	Any notes you added at the time of booking

Service request Details — What's Inside

How to Access Your Service request

What You'll Find Inside

The Instructions Tab

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