Guest Genie

Booking a service in GuestGenie is quick and easy, whether you’re looking to arrange transportation, book a tour, or request housekeeping.

How to make a service request?

Yes, you can cancel a service request in GuestGenie, but the refunds depends on the cancelation policy of the service.

How to cancel a service request?

Learn where to find your booking details, service status, pricing, and post-sale instructions in GuestGenie.

Service request Details — What's Inside

GuestGenie does not support editing the date or time of an existing service request. Learn how to make changes the right way.

Can I Change the Date or Time of My Service request?

Learn how each confirmation type works and, importantly, when your card is actually charged.

Instant Confirmation vs. Requires Approval — What’s the Difference?

Some services require advance notice before booking. Learn about minimum lead times, booking windows, and why some time slots may be unavailable.

Booking Lead Time — How Far in Advance Can I Make the Reservation?

The service requests collection provides everything you need to know about handling your reservations in GuestGenie. From making new reservations to managing existing ones, this collection guides you through every step.

Service requests

Find answers and get help from Intercom Support and Community Experts

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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