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How to cancel a reservation?

Yes, you can cancel a reservation in GuestGenie, but the refunds depends on the cancelation policy of the service.

Updated over a year ago

How to Cancel a Reservation:

  1. Go to the Planner Page:

    • Tap on Date of the reservation in the topnavigation bar to view your reservations.

  2. Select the Reservation:

    • From the list, find the booking you want to cancel and tap on it to view the details.

  3. Check the Cancelation Policy:

    • Before canceling, make sure to review the cancellation policy. Some services or properties may have specific rules regarding cancellations, such as:

      • Free cancellation within a certain time frame.

      • Cancellation fees if done too close to the service date.

  4. Cancel the Reservation:

    • If the reservation is eligible for cancellation, you’ll see a Cancel Reservation button. Tap on it to proceed.

    • Confirm the cancellation when prompted. If there are any fees, they will be shown before you finalize the cancellation.

  5. Receive Confirmation:

    • Once the reservation is canceled, you’ll receive a confirmation message in the app and via email. The canceled reservation will appear in your Reservations list, but with the canceled status.

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